Quality Move Co : Frequently Asked Questions
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Preparing for a move is a major undertaking. Whether your move is across town or across the country, it will be filled with many questions. Pre-planning is the key to an easier move.
The following questions will help you understand the nature of the move and the way it works. |
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- When should I call a moving company?
- Do I need an estimate?
- What is a binding estimate?
- How long does it take to move?
- How do you determine what my move will cost?
- How and when should I pay?
- Is my shipment protecting against loss or damage while in transit?
- What is tariff?
- Is a moving company "licensed"?
- Moving Terms You Should Know
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| If you have any more questions, feel free to contact us. We are here only for you. |
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| When should I call a moving company? |
The earlier, is better. Although the actual van assignment may not be made until a few days before moving day, it is wise to give your moving company from 4 (four) to 6 (six) weeks notice, if possible. The more lead-time you can give, the more likely we will be able to meet your preferred delivery schedule.
All moving companies require alternate pickup and delivery dates. We will do our best, of course, to comply with the dates you prefer of the nearest possible alternatives. You will be notifying before the loading date of your goods and of the estimated date of arrival. |
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| Do I need an estimate? |
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Our estimator will make a pre-move survey of your household goods to be transport. A Pre-move survey is needed to determine the cost of a move and the amount of van space your goods will occupy. Our estimator will compute the approximate cost and give you a written estimate. There is no charge for the estimate.
You can use our on-line inventory list to assist you with the items you want to be moved. Feel free to print the inventory list for your needs.
For on-line inventory list, check our "On-line Estimate" section. |
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| What is a binding estimate? |
A binding estimate or binding cost of service specifies in advance the price cost of the move, based on the service request of deemed, necessary at the time of the estimate. If additional services are request or required at origin or destination (such as a "shuttle" to or from a location to which a full-size van cannot operate directly, or a "long carry" from the street to residence), the total cost will increase. Binding estimates are valid for the time specified, up to 60 days.
If you add items to be move or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature. |
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| How long does it take to move? |
This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.
Because the furnishings of the average household will not fill a van, it is often necessary for two of more shipments to be loaded on the same van. Each shipment is carefully separated from the others. |
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| How do you determine what my move will cost? |
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| Unless you have been given a binding estimate, the exact cost of your move cannot be determined until after your shipment has been loaded on the van. If additional services are requests or become necessary after loading, additional charges will apply. Basic transportation charges depend on the actual cubic feet or Weight of your goods. The total cost will include these transportation costs, any charges for valuation coverage, and charges for any "accessorial" services (such as packing and unpacking) performed by us at your request. These charges are base on "tariff" rate schedules. |
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| How and when should I pay? |
Tariff provision requires that all charges will pay in full before your shipment is unloaded at destination.
Payment for the move is the final issue and can be by the following methods:
Upon booking a 10% deposit is required to be paid by Visa or Mastercard. Deposit is refundable if canceled in writing at least 72 hours prior to the scheduled pick up date. Before pickup 50% of the total is due to be paid in the form of Visa, Mastercard, money order or cash. Personal checks will be accepted at carrier's discretion if there is at least 14 days between the pick up and delivery. The remaining balance is due in the form of CASH or POST OFFICE MONEY ORDER. The Carrier reserves the right to collect up to 60% of balance due prior to the goods leaving the origin state. Subject to federal law, payment in FULL of all charges is required before delivery and PRIOR TO UNLOADING. All charges are based on full tariff rates.
At time
of pick-up: Fifty percent of the total cost will be pay in cash, personal check or credit card.
Upon delivery: The remaining balance will be paying in cash or postal money order only.
PERSONAL CHECKS ARE NOT ACCEPTED UPON DELIVERY
All payment forms apply to both binding and non-binding estimates. |
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| Is my shipment protected against loss or damage while in transit? |
Yes, but how much protection you have and its cost to you depend upon your request.
The valuation options you select determine the basis upon which any claim will adjust and establishes our maximum liability. Our liability for loss or damage is base upon our tariffs, as well as federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff-based level of motor carrier liability. If you desire insurance, you should consult your insurance company representative about available insurance coverage, because we do not offer insurance, but it is a wise consumer you at least considers our recommendation to use a shipping insurance. For your convenience, we recommend the International Shipping Insurance Company, "Moving Insurance" (We are not compensated in any way for this recommendation). The choice is yours, of course
, and others may be found on the web.
Our maximum liability for loss or damage to any article in the shipment is 60 cents multiplied by the weight of the article. This is the basic liability level and is provide at no charge. |
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| What is tariff? |
| This is the list of rules, regulations. Available services and resulting charges used by all motor carriers that provide interstate transportation of household goods. The tariffs published by each household goods motor carrier, include their various services. The tariffs are available for your inspection upon request. |
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| Is a moving company "licensed"? |
| It would be more accurate to say that a moving company is "registered". For example, we have issued a certificate of authority by the federal government to move household goods among any of the 50 states. |
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| Moving Terms You Should Know |
Accessorial Services: Services other than transportation, which will be perform by the crew at your request, such as packing, unpacking, extra pick-up, etc. Charges for these are in addition to transportation costs.
Auxiliary Service (shuttle): If the assigned over-the-road van is unable to make a normal Pickup/delivery, because of physical constraints, and a second, smaller vehicle is needed, this is consider Auxiliary Service; Physical constraints include situations such as a too-narrow road, a bridge unable to support the weight of the van, and the inability to park the moving van within a reasonable distance of the pickup/delivery residence. Charges for the second vehicle are base on the expenses of a rental truck, in addition to charges for the extra labor involved.
Bill of Lading: Details contract for transport your shipment and a receipt for your payment. Your signature acknowledges that your
household goods can be loaded on the van and "released to the carrier".
Binding Estimate: An estimate, which specifies in advance the exact cost of moving, based on all services determined necessary at the time the estimate is prepared.
Bulky Article: Items such as boats, snowmobiles, golf carts and campers usually carry a bulky article charge to compensate the hauler for the difficulty of loading and unloading such articles, and their unusual bulk or low weight density. In some cases, a "cubic feet additive" is applicable.
Consignee: The person to whom the shipment is being sends to.
Estimate: An "educated guess" as to the van space requirements and cost of the move determined.
Extra Stop: If a van operator is require to make an extra stop at either origin or destination other than the main pickup or delivery points, an extra charge will be assess, the amount to be determined by the tariff.
Flight Charge (stair carry): An extra charge for carrying items to a higher or lower floor.
Interstate Commerce Commission (ICC): The federal agency governing the interstate transportation industry, including household goods movers.
Inventory: A detailed descriptive list, of your household goods, showing the number and condition of each item.
Long Carry: An added charge of carrying articles more than 75 feet from the trailer to the door of the residence.
Operating Authority: Certification issued by the Interstate Commerce Commission (ICC) authorizing a carrier to move household goods between designated geographical areas.
Order for Service: The document authorizing the moving company to transport your household goods.
Order Number (Job Number): The number used to identify your shipment. It appears in the upper right corner of the Bill of Lading and on the Order for Serv
ice.
Overflow: Articles to be shipped that are left behind due to insufficient space on a van, to be loaded on a second van for transportation and delivery.
Packing: per your request, wrapping and placing your goods in appropriate containers, with extra care, on moving day.
PBO (Pack By Owner): Articled packed by the shipper, not by the carrier, for moving.
Shipper: The person (customer) whose household goods are being shipped.
Storage-In-Transit (SIT): Temporary storage of your shipment, pending further transportation.
Tariff: The carrier's provisions, including rates, for services perform, applicable to your move.
Unpacking: per your advance request, removing your goods from containers, placing them on a flat surface, as well as the disposal of such containers, and packing materials. If ordered, unpacking service must be performed at the time of delivery.
Van Operator: The driver of the vehicle carrying your household goods. |
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| From the moment you visit our website or talk with the sales representative until you are in your new home, you will find a very friendly person in any stage of your relocation process. Quality Move Company values each of its customers as we value ourselves. We care for each job as if we were relocating our own goods. |
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